Privacy Policy

Last updated: September 2026

WhiskerzHouse respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect personal information when you visit whiskerz.house, contact us, create an account, or purchase products from our online store.

1 — DATA CONTROLLER

WhiskerzHouse is responsible for the processing of personal data collected through whiskerz.house.

For privacy-related enquiries or requests, please contact:

Email: info@whiskerz.house
Website: whiskerz.house
Location: Malta, European Union

2 — PERSONAL DATA WE COLLECT

Depending on how you use our website, we may collect and process the following information:

Name and surname
Email address
Telephone number, where provided
Billing and shipping address
Order and purchase information
Information you provide when contacting us
Account information, if you create an account
IP address and basic technical information about your device and browser
Website usage and interaction data
Cookie and analytics information, where applicable and subject to your consent where required

Payment information may be processed by the payment service providers used by our online store. WhiskerzHouse does not need to store your complete payment card details in order to process your order.

3 — HOW WE USE YOUR PERSONAL DATA

We may use your personal data to:

Process and fulfil your orders
Arrange shipping and delivery
Process payments, refunds and cancellations
Send order confirmations and delivery updates
Provide customer support
Respond to enquiries and requests
Manage customer accounts
Prevent fraud, misuse and security incidents
Maintain and improve our website and online store
Comply with accounting, tax and other legal obligations
Establish, exercise or defend legal claims
Send marketing communications where you have consented to receive them or where otherwise permitted by applicable law

4 — LEGAL BASIS FOR PROCESSING

We process personal data only where we have a lawful basis to do so.

Depending on the circumstances, this may include:

Performance of a contract — where processing is necessary to process an order, take payment, arrange delivery, provide customer service or otherwise fulfil our obligations to you.

Legal obligation — where we are required to retain or process information to comply with applicable accounting, tax, consumer protection or other legal requirements.

Legitimate interests — where processing is reasonably necessary to operate, secure and improve our business and website, prevent fraud, respond to customers or protect our legal rights, provided that those interests do not override your rights and freedoms.

Consent — where your consent is required, for example for certain non-essential cookies, analytics or marketing communications. You may withdraw your consent at any time.

5 — PAYMENTS

Payments made through our website may be processed by third-party payment service providers.

These providers may collect and process information necessary to authorise and complete your payment. Their processing of personal data is also governed by their own privacy policies and applicable data protection laws.

WhiskerzHouse does not sell your payment information.

6 — SHIPPING AND DELIVERY

To fulfil your order, we may provide the information necessary for delivery to postal operators, couriers, logistics providers and other delivery partners.

This information may include your name, shipping address, telephone number, email address and information necessary to identify and deliver your order.

We only provide information reasonably necessary for the relevant service.

7 — WEBSITE PLATFORM AND SERVICE PROVIDERS

Our website and online store are operated using third-party technology and service providers.

These providers may process personal data on our behalf where necessary to provide website hosting, e-commerce functionality, communications, analytics, payment processing, fraud prevention, shipping or other services required to operate WhiskerzHouse.

Where a service provider processes personal data on our behalf, we take appropriate steps to ensure that such processing is subject to appropriate data protection safeguards.

8 — COOKIES AND ANALYTICS

Our website may use cookies and similar technologies required for the operation, security and functionality of the website and online store.

We may also use analytics, advertising or other non-essential technologies to understand how visitors use our website and to improve our services.

Where required by applicable law, non-essential cookies and similar technologies will only be used after you have provided your consent.

You can manage available cookie preferences through the cookie settings provided on our website.

9 — SHARING OF PERSONAL DATA

We do not sell your personal data.

We may share personal data where reasonably necessary with:

Website and e-commerce service providers
Payment processors
Banks and financial service providers
Shipping, postal and courier companies
IT and technical service providers
Analytics and communication providers, where applicable
Professional advisers such as accountants or legal advisers
Government, tax, regulatory or law-enforcement authorities where required by law

We limit the information shared to what is reasonably necessary for the relevant purpose.

10 — INTERNATIONAL DATA TRANSFERS

Some service providers used to operate our website or online store may process information outside Malta or outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we take appropriate steps to ensure that the transfer is made in accordance with applicable data protection law and that appropriate safeguards are used where required.

11 — DATA RETENTION

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected.

Certain order, transaction, accounting and invoice information may need to be retained for longer periods where required by applicable Maltese or EU law.

When personal data is no longer required for the purposes for which it was collected and there is no legal requirement or legitimate reason to retain it, it will be deleted or anonymised where appropriate.

12 — DATA SECURITY

We take reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, accidental loss, destruction or misuse.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

13 — YOUR DATA PROTECTION RIGHTS

Subject to the conditions and limitations established by applicable law, you may have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete personal data
Request deletion of your personal data
Request restriction of processing
Object to certain processing of your personal data
Receive certain personal data in a portable format
Withdraw consent at any time where processing is based on consent
Object to direct marketing at any time
Lodge a complaint with the competent data protection supervisory authority

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Some rights are not absolute. For example, we may need to retain certain information where required by law or where necessary for the establishment, exercise or defence of legal claims.

14 — HOW TO EXERCISE YOUR RIGHTS

To exercise your data protection rights or ask a question about how we process your personal information, contact:

Email: info@whiskerz.house

We may need to request additional information to verify your identity before fulfilling a request.

We will respond to valid requests within the period required by applicable data protection law.

15 — COMPLAINTS

If you believe that your personal data has been processed unlawfully or that your data protection rights have not been respected, you have the right to lodge a complaint with the competent supervisory authority.

As WhiskerzHouse operates from Malta, the relevant supervisory authority is the Information and Data Protection Commissioner (IDPC) of Malta.

You may also have the right to contact the data protection authority in the EU or EEA country where you live or work.

16 — THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

WhiskerzHouse is not responsible for the privacy practices of independent third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

17 — CHILDREN'S PRIVACY

Our online store is intended for customers who are legally capable of entering into a purchase contract.

We do not knowingly collect personal data from children where parental or guardian consent would be required under applicable law.

18 — CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable legal requirements.

The latest version will be published on this page and identified by the “Last updated” date.

19 — CONTACT US

If you have questions about this Privacy Policy or the processing of your personal data, please contact:

WhiskerzHouse
Malta, European Union
Email: info@whiskerz.house
Website: whiskerz.house