Shipping Policy

SHIPPING POLICY

Last updated: September 2026

This Shipping Policy explains how WhiskerzHouse processes and ships orders placed through whiskerz.house.

ORDER PROCESSING AND DISPATCH

Orders are normally processed and dispatched within 2–3 business days after the order is placed and payment has been successfully received.

Business days exclude Saturdays, Sundays and public holidays in Malta.

During periods of high demand, holidays or other exceptional circumstances, processing may take longer. If a significant delay affects your order, we will contact you where reasonably possible.

SHIPPING DESTINATIONS

WhiskerzHouse ships to the destinations available for selection during checkout.

Available shipping methods, delivery options and charges may vary depending on the destination, size and weight of the order.

If a destination is not available during checkout, please contact us before placing your order.

SHIPPING COSTS

Shipping costs are calculated and displayed during checkout before payment is completed.

The shipping charge may depend on the delivery destination, package size, weight and selected shipping method.

DELIVERY TIMES

Estimated delivery times shown during checkout or provided after dispatch are estimates only.

The 2–3 business day processing period refers to the time required for WhiskerzHouse to prepare and dispatch the order. It does not include the carrier's delivery time.

Actual delivery times depend on the destination and shipping provider.

Delays caused by postal operators, couriers, customs authorities, weather, transportation disruptions or other circumstances outside our reasonable control may occur.

ORDER TRACKING

Where tracking is available for the selected shipping service, tracking information will be provided after the order has been dispatched.

Tracking availability may depend on the destination and shipping method.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your shipping details carefully before completing your purchase.

If you notice an error in your delivery address, contact us as soon as possible at info@whiskerz.house.

Once an order has been dispatched, we may not be able to change its delivery address.

FAILED OR RETURNED DELIVERIES

If a parcel cannot be delivered because an incorrect or incomplete address was provided, delivery was refused, or the parcel was not collected from the carrier, it may be returned to us.

Where appropriate, additional shipping charges may apply if the customer requests the order to be shipped again.

This does not affect any statutory rights available to consumers under applicable law.

DAMAGED PARCELS

If your order arrives visibly damaged, please photograph the packaging and the affected product and contact us as soon as reasonably possible.

Please include your order number and photographs showing the damage so that we can investigate the issue.

Do not dispose of the packaging until the issue has been reviewed, as the carrier may require photographs or other evidence.

INTERNATIONAL SHIPPING

International shipments may be subject to customs procedures, import requirements, taxes, duties or other charges depending on the destination.

Where such charges apply and are not collected during checkout, they may be payable by the recipient in accordance with the rules of the destination country.

CANCELLATIONS, RETURNS AND REFUNDS

Shipping-related provisions do not limit any mandatory consumer rights that apply to your purchase.

For information about cancellations, returns and refunds, please refer to our Refund Policy and Terms & Conditions.

For questions about shipping or an existing order, please contact:

WhiskerzHouse

Email: info@whiskerz.house

Website: whiskerz.house

Location: Malta, European Union